Frequently asked questions

Do you accept residents whose fees are paid by social services?

Yes, we have rooms in our home available to residents funded by their local authority.

Who inspects your home?

The Local Authorities (Thurrock & Essex County Councils) and CQC (Care Quality Commission)

 

Do you admit residents who suffer from dementia and confusion?

We do, as long as you are above 65 years of age.

 

Can you help residents with incontinence problems?

We do, we use pads on our residents and other necessary aids.  All our residents are assessed by trained continence advisors.

 

Can I gain access to my pocket money when I am in need of it?

Yes, you can during office hours or at anytime as a safe key holder can be contacted out of office hours.

 

Can a resident have a television in their room?

Yes, all our rooms have provision for a television.

 

Can a resident make a phone call?

Yes, we have a pay phone available in the home or residents can have their personal telephones in their rooms that they pay for.

 

Do you charge extra for laundry?

No, our fees are fully inclusive.  The only extra charges are for personal items such as newspapers, hairdressing, toiletries, social outings and holidays.

 

What happens if a resident has a doctors or hospital appointment?

We first offer the family to escort the resident and if they are unable to do so, a member of our staff will escort the resident.

 

Do you allow pets?

Pets are allowed to visit the home subject to the service users (residents) approval

 

Do you offer any social activities and recreation?

We have an activities person four afternoons per week; we also provide social evenings, outings and holidays for service users who are able to go.

 

Do you allow smoking?

We are a non-smoking building.

 

Can my friends and family visit?

Yes, we have no time restrictions; your visitors are welcome at any time.

 

Do you provide a hairdresser?

Yes, we have a hairdresser who visits the home once a fortnight or as and when necessary (check with the manager for further details).

 

What happens if I need to go to the hospital in the middle of the night?

We have staff that work during the night.  We also provide an on-call service, in the event that the family of the resident involved cannot escort them to the hospital.  An agreement regarding this issue should be discussed before service user admission.

 

Do you provide transport for hospital appointments?

No, but we will arrange either a car or ambulance via a GP.

 

Can I keep my GP?

Yes, if your GP agrees, if not we have local GP’s for you to choose from.

 

Do you offer optical services?

Yes, we have an optical service that visits the home annually.

 

Do you have a chiropodist?

Yes, a chiropodist visits the home every two months (check with manager for charges).

 

Can I get dental services?

Yes, you can, as and when you require the service.